Become a Customer Formadmin2021-06-17T12:18:32-04:00
Is my oil tank in compliance with industry standards?
The main concern that customers have regarding their oil tank:
Is my oil tank in compliance with industry standards?
What are the standards for an oil tank?
Prevention is the best way to avoid an eventual oil leak from an oil tank or from the oil line that runs from the tank to the oil heating equipment (furnace, boiler or oil-fired water heater).
Here are the items to check:
An oil tank that is over 20 years old should be replaced. Since the late 1990’s, the age (year) of the tank is disclosed on the identification plaque
No identification plaque indicates that the oil tank is over 20 years old
An oil tank installed outdoors presents a higher risk of a leak as it is exposed to temperature variations with freezing and thawing cycles
The presence of humid areas or sweating at the base (underneath) is a sign of an eventual problem
A persistent smell of heating oil indicates an oil leak is on the horizon
Signs of corrosion is also an imminent sign of an oil leak
An oil tank left empty during summer season leads to humidity and corrosion build up inside the tank. It is recommended to fill up the oil tank in the spring to avoid this scenario.It is also important to mention that in case of a claim for an oil tank leak; most home insurance companies will not insure homes with indoor oil tanks that are older than 20 years or outdoor tanks older than 10 years, unless it is a fiberglass tank.
Please take note that the heating oil industry urges customers to be proactive in replacing their oil tank to avoid potential leaks that could lead to expensive decontamination costs. Norco has the right to refuse an oil delivery to a tank that presents a risk. In that context, we will propose oil tank replacement options.
Les Huiles Norco, a division of Filgo Énergie inc. (“Norco”), agrees to provide the Consumer, at the delivery address specified herein (the “Premises”), with all heating oil needed to heat the Premises, at the prevailing Norco price, subject to market fluctuations, without further notice, all according to the terms and conditions of this agreement (the “Agreement”). This Agreement is effective from the date of its signature and may be terminated by either party upon a 30-day written notice.
The coming into force of this Agreement is conditional on Norco’s Credit Department’s acceptance of the Consumer. The Consumer authorizes Norco to perform such verifications as it deems necessary as part of the opening and maintenance of the credit for the purposes hereof, and undertakes to sign any document and to provide any consent needed to allow those verifications.
The Consumer shall provide Norco with a 30-day written notice prior to relocating and/or emptying the Premises. The Consumer will have to pay any heating oil delivery invoice within thirty (30) days following receipt by Norco of such written notice.
The Consumer shall immediately notify Norco in the event that the heating oil reserve is reduced to an abnormally low level and shall inform Norco in writing of any equipment malfunction, any changes to the Premises, to their residence, to the storage tank capacity or any change in needs of heating oil. Norco shall use reasonable measures to maintain at all times an adequate reserve of heating oil in the Consumer’s tank using the automatic delivery mode.
The Consumer agrees to accept delivery and to pay the price charged by Norco under this Agreement for the heating oil delivered during the term of the Agreement. The signatories of the present Agreement, if they are more than one, shall be solidarily responsible for the payment of all amounts due to Norco. Moreover, it is understood and agreed that the price is subject to change without prior notice.
Norco’s responsibility does not cover the damages which have not been directly caused by Norco or its representatives, including damages caused by force majeure, by a third party’s fault, by the Consumer’s fault, by a failure of the heater when the Premises are left unoccupied, by a disaster (fire, flood, oil spill, etc.).
In the event of a shortage of heating oil, Norco may allocate supplies of heating oil among its clients, at its discretion.
Norco shall have the right, and the Consumer hereby specifically agrees, to assign the Agreement.
Heating oil is payable at the time of delivery or upon receipt of the monthly statement of account or under the terms/conditions of credit authorized by Norco, which may be amended or withdrawn at any time in the event of non-compliance by the Consumer to its obligations or in the event of a material change in the credit file. In the event of a default by the Consumer, Norco may terminate the Agreement upon simple written notice to the Consumer.
(Contract other than a contract of credit that contains a clause of forfeiture of benefit of the term)
Before availing himself of this clause, the merchant must forward the consumer a notice in writing and a statement of account.
Within 30 days following the receipt by the consumer of the notice and the statement of account, the consumer may:
a) either remedy the fact that he is in default;
b) or present an application to the court to have the terms and conditions of payment prescribed in this contract changed;
c) or present an application to the court to obtain permission to return the goods forming the object of this contract to the merchant.
If the consumer returns the goods to the merchant with the permission of the court, his obligation under this contract is extinguished and the merchant is not bound to return to him the payments he has received from him.
It is in the consumer’s interest to refer to sections 14, 104 to 110 of the Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur.
Outstanding balances result in interest charges being charged at a monthly rate of 2% (26.82% per annum) compounded monthly.
Norco may, upon a written notice sent to the Consumer along with the amended clause and the former clause at least thirty (30) days before the effective date of the amendment, amend any terms and conditions of this Agreement. If the amendment results in an increase in the Consumer’s obligation or in a reduction in Norco’s obligations, the Consumer may refuse such amendment and terminate the Agreement without fee, penalty or indemnity, by giving a notice of no more than 30 days following the amendment’s entry into force.
Les huiles Norco, a division of Filgo Énergie Inc. (“Norco”), undertakes to protect the confidentiality and security of personal information obtained in the context of your client relationship with us.
Purpose and Scope of Policy
This Confidentiality Policy describes how we collect, use and disclose your personal information and how this personal information can be consulted and corrected when necessary. This policy also explains how cookies are used on our website.
By visiting the website <https://leshuilesnorco.com/> (the “Norco Website”), contacting us or agreeing to receive emails from Norco, you accept the terms and conditions of this policy.
This Policy does not extend to websites operated by third parties. Consequently, Norco cannot be held liable for their privacy policies, procedures and practices.
Collection of Your Personal Information
Information that you send us
We collect your personal information in several ways, including when you obtain information on our products and services, open an account with Norco, order goods or services, contact us by telephone or by email, etc.
Depending on the circumstances, information may include your name, contact information (address for mailing, delivery and/or billing purposes, telephone or cellphone number, email address), your birth date or your language of choice.
Information automatically collected
Use and Disclosure of Your Personal Information
We take appropriate measures to ensure that Norco’s employees will only have access to your personal information if their duties so require.
We use and disclose your personal information mainly to:
Identify you as a client;
Understand your needs;
Provide you with products and services underway, establish and maintain contact and respond to your requests for information;
Examine and resolve problems you may have;
Propose additional products and services, and provide information likely to be of interest to you; and
Comply with legal and regulatory requirements.
When we disclose your personal information to service providers, we take reasonable measures to ensure that the rules set forth in this policy are complied with.
In the event of a change of control, sale, merger, liquidation, restructuring or acquisition contemplating all or part of Norco, your personal information may be shared in the context of that transaction.
Retention of Your Personal Information
Your personal information may be stored and processed in one or several countries where we have facilities or in which we retain service providers. By using our Norco Website, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different privacy protection rules than those that apply in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is hosted and processed, and may be subject to disclosure to the governments, courts, public authorities or administrative agencies of that country, in compliance with that country’s legislation.
Norco has implemented various appropriate physical, administrative and technical safeguards to protect the confidentiality and security of the personal information under our control. However, no security measure is absolutely or wholly guaranteed.
Norco will maintain your personal information for as long as a need exists, or as required by any law, regulation and government order.
Right to Access and Correct
On written request and subject to proof of identity, you may access the personal information that we have collected, used or disclosed, and ask that corrections be made, where applicable, as authorized or required by law.
However, to make sure that the personal information we hold about you is accurate and up to date, we invite you to inform us immediately of any change in your personal information.
We will update this Policy from time to time in order to reflect changes to our practices, technologies, legal requirements and other factors. Please consult the “Update” section at the bottom of the document to see when this Policy was last updated. Unless indicated otherwise, changes made to this Policy will become immediately effective when an updated version of this Policy is posted online. Your use of the Norco Website following these changes indicates that you consent to the practices described in the updated version of the Policy.
Any request to access or correct your personal information, and any question or comment regarding personal information must be sent to the attention of the privacy officer by mail or email using the following contact information:
Mr. Robert Marier
Les huiles Norco
A division of Filgo Énergie inc.
9317 rue du Parcours, Anjou (Québec) H1J 3A8
This Confidentiality Policy was last updated on February 7, 2018.