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Privacy policy

Norco respects your privacy. We are committed to protecting the personal information of our users. We have adopted this privacy policy (the “Policy”) to be transparent about the data we collect, the reasons we collect it, with whom we share it, how you can access it, and how to correct it if necessary. In this Policy, the terms “Norco,” “we,” “our,” and “us” refer to Norco.

We acknowledge our obligation to manage your data responsibly. We do not sell, and will not sell, your data to third parties.

This Policy applies to the use of the website https://leshuilesnorco.com/en. Please read it carefully to understand when you provide us with your data and how we use it.

By using our website, you accept the use of your personal information as described in this Policy.

To make this Policy as clear as possible, we have identified situations where a user may potentially share personal information with us. The Policy is divided as follows:

  • Learning more about the organization
  • Applying for a job posting on the website
  • Contacting customer service

The information collected through these different sections will be detailed further in this Policy, covering topics such as how your personal information is used, how and when it may be shared, how you can access and control it, how we ensure its security, and how to contact us.

Learning more about Norco

When trying to learn more about Norco and what we can do for you through one of the following means:

  • Email contact for more information
  • Contact form

It is possible you may visit our website where various information will be collected.

We automatically collect the following information through cookies or similar technologies:

  • Type and version of browser used
  • IP address
  • Referring page to the website
  • Geographical location
  • Time spent on the website
  • Internet service provider identity

We collect the following information upon first contact or during your communications with us:

  • First name
  • Last name
  • Email address
  • Phone number
  • Voluntarily provided information

Why: The data collected allows us to analyze how our website is used and accessed, helping us improve its functionality and optimize it to better meet our users’ needs. This data also enables us to provide quality service and communicate with you to help you easily access the information you’re looking for.

Legal grounds: Necessary for our legitimate interests (improving and personalizing our products and services) and yours (addressing your queries and enabling you to contact us).

Note that the information collected by cookies does not allow us to identify you personally. You may also choose to refuse the collection of cookies via:

  • Your web browser
  • Our cookie banner.

However, by refusing cookies, you may not be able to access certain parts or features of our website.

Applying for a job

When you decide to apply for a job with us, we ask you to provide certain personal information to process your application.

We collect:

  • First name
  • Last name
  • Email address
  • Phone number
  • Resume copy

Why: We use this information to review and respond to your application.

Legal grounds: Necessary for our legitimate interests (allowing us to assess if your profile matches our requirements) and yours (applying as a candidate to our company and receiving a response if your application is of interest).

Contacting customer service

You may contact our customer service if you encounter an issue. During this process, we collect information such as:

  • First name
  • Last name
  • Email address

Why: We use this information to identify you and respond to your inquiries or requests.

Legal grounds: This information is necessary to properly identify anyone contacting us and thus respond to your needs.

How do we use your data?

The submission of your personal information through your use of our website is governed by this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.

More specifically, we use your data for the following purposes:

  • To develop new features and improve the website
  • To offer the best possible customer service
  • To establish statistics to guide business decisions

Our use of cookies

When you visit our website, you may provide us with information through cookies or similar technologies.

Cookies are files containing a small amount of data on a given user. This data may include a unique anonymous identifier. Cookies are stored on the user’s computer or other device. They allow us to tailor your user experience every time you visit our site.

With whom do we share your data and why?

We do not sell our users’ personal information. Your data is only shared under this Policy. When you consent to this Policy, we may share your personal information with the following parties:

Third-party suppliers:

In the course of our activities, we may need to share some of your data with third parties. For instance, we may share some of your data with our IT providers for their duties or for a service contract.

Generally, the providers we use will only collect, use, and disclose your information as necessary to perform their services, such as our website’s hosting by Norco.

However, some third-party service providers have their own privacy policies regarding the information we are required to provide them. For these providers, we recommend reading their privacy policies to understand how they will handle your personal information collected.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.

List of our IT providers

Google (data analysis – United States): https://policies.google.com/privacy?hl=en

  1. To prevent Google Analytics from collecting your data: https://tools.google.com/dlpage/gaoptout?hl=en
  2. To customize ads appearing on Google’s platforms: http://www.google.com/settings/ads

Legal obligations and other necessary disclosures

We may disclose your information if required by law or if such disclosure is necessary to:

  • Comply with the law or any judicial process;
  • Protect the rights or property of Norco;
  • Protect the safety of our website, our users, and their data.

 

Parties Likely to Participate in a Financial Transaction

We may transfer your data following a change in control, merger, liquidation, or other transaction involving Norco. The information required for this process will only be used to complete the transaction, and we will only disclose this information without your consent if the law allows us to do so. We will take the necessary steps to protect the confidentiality of this information and will destroy it if the transaction is not completed or if its use is no longer necessary to complete the transaction.

Please note that you may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

 

Your Rights

Data protection laws grant you certain rights regarding your information. You may, in particular:

  1. Request access to your data to verify it. Please note that we reserve the right to request additional information to confirm your identity;
  2. Request modification or correction of your data;
  3. Request the deletion of personal data we hold, unless we are required to retain it for legal compliance;
  4. Object to the processing of your data, unless we have legitimate grounds overriding your rights or if we need to continue processing for legal purposes;
  5. Request the restriction of data processing if it is incorrect, if you believe our processing is unlawful, or if we no longer need it but must retain it for legal purposes;
  6. Request your data and personal information in an accessible format;
  7. Withdraw your consent to the processing of your personal data;
  8. File a complaint with the relevant authority if you believe we are processing your data in violation of applicable data protection laws.

 

Access and Control of Your Data

You may review, modify, or delete your personal information by emailing us at Protection.information@filgo-sonic.ca or via the “Contact Us” section on our website, or by using the contact details at the end of this Policy. We will respond to your request as soon as possible. Please provide sufficient details for us to identify you and respond to your request.

 

Location of Your Data Storage

Your personal information is hosted in the following country/countries: Canada (Quebec). It is hosted on Norco’s servers.

 

Duration of Data Retention

We retain all collected information as long as necessary to fulfill the purposes for which it was collected or for other essential purposes, such as complying with legal obligations. We will destroy this data at the end of this period or if you decide to withdraw your consent. If requested, once your data is deleted, you will receive confirmation that your request has been processed.

 

Security

To protect your personal data, we take reasonable precautions to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

For example, on our website we have:

  • Firewalls

Internally, we ensure to:

  • Make frequent backups
  • Grant data access only to authorized individuals who need it for their work

If you have questions regarding the security of your personal data, please email us at Protection.information@filgo-sonic.ca or via the “Contact Us” section of our website.

Age of Consent

We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and become aware that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor under the age of 14 without parental consent, we will delete any information that may have been collected.

 

Commission d’accès à l’information du Québec

Address:

Bureau 900
2045, rue Stanley
Montréal (Québec) H3A 2V4

Telephone: 514 873-4196
Fax: 514 844-6170
Toll-Free: 1 888 528-7741

Email: cai.communications@cai.gouv.qc.ca
Website: http://www.cai.gouv.qc.ca/english

 

Office of the Privacy Commissioner of Canada

Address:

30, rue Victoria
Gatineau (Québec) K1A 1H3

Toll-Free: 1-800-282-1376
Telephone: 819-994-5444
Fax: 819-994-5424

Website: https://www.priv.gc.ca/en/

 

Policy Changes

We reserve the right to modify this Policy at any time; please review it frequently. Unless otherwise specified, changes to this Policy take effect immediately upon posting on our Site. If changes are made, we will update this notice here so you are aware of what information we collect, how we use it, and under what circumstances we disclose it, if applicable.

 

Questions and Contact Information

If you would like to access, correct, modify, or delete any personal information we hold about you, file a complaint, or simply want more information, please contact us at the following:

Norco

To the attention of the Privacy Officer

Les Huiles Norco
9317, rue du Parcours
Anjou (Québec) H1J 3A8

1-800-207-6642

Protection.information@filgo-sonic.ca