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Les Huiles Norco, a division of Filgo Énergie inc. (“Norco”), agrees to provide the Consumer, at the delivery address specified herein (the “Premises”), with all heating oil needed to heat the Premises, at the prevailing Norco price, subject to market fluctuations, without further notice, all according to the terms and conditions of this agreement (the “Agreement”). This Agreement is effective from the date of its signature and may be terminated by either party upon a 30-day written notice.
The coming into force of this Agreement is conditional on Norco’s Credit Department’s acceptance of the Consumer. The Consumer authorizes Norco to perform such verifications as it deems necessary as part of the opening and maintenance of the credit for the purposes hereof, and undertakes to sign any document and to provide any consent needed to allow those verifications.
The Consumer shall provide Norco with a 30-day written notice prior to relocating and/or emptying the Premises. The Consumer will have to pay any heating oil delivery invoice within thirty (30) days following receipt by Norco of such written notice.
The Consumer shall immediately notify Norco in the event that the heating oil reserve is reduced to an abnormally low level and shall inform Norco in writing of any equipment malfunction, any changes to the Premises, to their residence, to the storage tank capacity or any change in needs of heating oil. Norco shall use reasonable measures to maintain at all times an adequate reserve of heating oil in the Consumer’s tank using the automatic delivery mode.
The Consumer agrees to accept delivery and to pay the price charged by Norco under this Agreement for the heating oil delivered during the term of the Agreement. The signatories of the present Agreement, if they are more than one, shall be solidarily responsible for the payment of all amounts due to Norco. Moreover, it is understood and agreed that the price is subject to change without prior notice.
Norco’s responsibility does not cover the damages which have not been directly caused by Norco or its representatives, including damages caused by force majeure, by a third party’s fault, by the Consumer’s fault, by a failure of the heater when the Premises are left unoccupied, by a disaster (fire, flood, oil spill, etc.).
In the event of a shortage of heating oil, Norco may allocate supplies of heating oil among its clients, at its discretion.
Norco shall have the right, and the Consumer hereby specifically agrees, to assign the Agreement.
Heating oil is payable at the time of delivery or upon receipt of the monthly statement of account or under the terms/conditions of credit authorized by Norco, which may be amended or withdrawn at any time in the event of non-compliance by the Consumer to its obligations or in the event of a material change in the credit file. In the event of a default by the Consumer, Norco may terminate the Agreement upon simple written notice to the Consumer.
Clause required under the Consumer Protection Act
(Contract other than a contract of credit that contains a clause of forfeiture of benefit of the term)
Before availing himself of this clause, the merchant must forward the consumer a notice in writing and a statement of account.
Within 30 days following the receipt by the consumer of the notice and the statement of account, the consumer may:
a) either remedy the fact that he is in default;
b) or present an application to the court to have the terms and conditions of payment prescribed in this contract changed;
c) or present an application to the court to obtain permission to return the goods forming the object of this contract to the merchant.
If the consumer returns the goods to the merchant with the permission of the court, his obligation under this contract is extinguished and the merchant is not bound to return to him the payments he has received from him.
It is in the consumer’s interest to refer to sections 14, 104 to 110 of the Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur.
Outstanding balances result in interest charges being charged at a monthly rate of 2% (26.82% per annum) compounded monthly.
Norco may, upon a written notice sent to the Consumer along with the amended clause and the former clause at least thirty (30) days before the effective date of the amendment, amend any terms and conditions of this Agreement. If the amendment results in an increase in the Consumer’s obligation or in a reduction in Norco’s obligations, the Consumer may refuse such amendment and terminate the Agreement without fee, penalty or indemnity, by giving a notice of no more than 30 days following the amendment’s entry into force.
Does my oil tank meet industry standards?
The main concern customers have about their oil tank:
Prevention is the best way to avoid a possible oil leak from an oil tank or the oil line that runs from the tank to the oil heating equipment (furnace, boiler or water heater).
Here are the things to check:
Please note that the heating oil industry urges customers to be proactive in replacing their oil tank to avoid potential leaks that could result in costly decontamination costs. Norco has the right to refuse delivery of oil to a tank that presents a risk. In this context, we will offer options for replacing oil tanks.
For more information, contact us at 514 486-9000 or by email at info@leshuilesnorco.com
Please see the following link (available in French only) for industry standards regarding oil tanks: http://www.cmmtq.org/docs/Documents/Actalitesenbref/Guide-des-reservoirs-residentiels-au-mazout.pdf
Due to the Canada Post strike, the delivery of your invoices by mail may be delayed. However, you must ensure that payments to your account are made within the usual timeframe. If you have any questions, we remain available to help you.
Since 2006, Norco has been part of the large Filgo family. This partnership allows us to offer a wider range of products and expand our network to provide a comprehensive service to our customers.