Frequently Asked Questions 2017-11-01T13:14:27+00:00
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Why choose Norco over other heating oil suppliers? 2017-08-22T14:41:44+00:00
  • Personalized service provided by our dedicated team of experts
  • 65 years of experience in the heating oil industry
  • Automatic oil deliveries providing peace of mind
  • Competitive rates
  • Emergency service 24/7
  • AIR MILES® Reward Miles for all heating oil purchases
  • 4 heating choices: oil heating, dual energy conversions, electric conversions and now propane
  • 3 air conditioning choices: central, mural, and heat pumps
  • Accreditation by Hydro-Québec for dual energy conversions
  • Free estimates
  • Flexible payment terms including equalized monthly payment plans.
  • All our services offered under one roof, one phone number : 514-486-9000.
Does Norco offer electric conversions? 2017-10-12T09:40:49+00:00

Yes, Norco offers you the possibility of converting your existing heating system from oil to electricity*. Our team of experienced technicians has the expertise to upgrade the electrical capacity of your property to accommodate an electric conversion. Our all-inclusive conversion service applies to all central forced-air and hot water radiator heating systems.

*Norco does not convert homes to electric baseboards.

Note: The Heating with Green Power program applies for homes that convert from oil only heating systems to electricity. Not applicable for homes converting from dual energy heating systems to electricity. Both programs expire March 31, 2018.

How to benefit from Hydro-Québec’s dual energy program? 2017-08-22T14:51:55+00:00

You become eligible for the Hydro-Québec dual energy program by combining your oil heating system with an electric heating system or with a heat pump. A conversion of your heating system to dual energy can dramatically reduce your heating costs. Dual energy uses both electricity and oil to heat your home. When the outside temperature is colder than -12°C it uses oil, otherwise it uses electricity. It is the best of both worlds. The system selects the most economical energy source. We have been accredited by Hydro-Québec for dual energy conversions for over 25 years. Our team of qualified heating consultants and technicians will help you choose the best solution for your specific heating requirements.

For more information regarding Hydro-Québec’s preferential rate:  Click here

Should my oil tank be inspected periodically? 2017-09-13T14:09:18+00:00

Yes. As a homeowner, it is important to have your oil tank checked periodically. The protection plan includes a visual inspection of the oil tank by our technical service. It is a preventive measure to minimize the risk of an oil leak. If it is found that the tank exhibits potential contamination, we will ensure prompt replacement options to make sure that your oil tank is safe and in compliance with all municipal regulations.

We also verify the oil line that runs from the oil tank to your heating oil equipment. If your existing oil line is above ground with visible rust, and/or greenish discoloration (oxidation), or is underground, we recommend the installation of an above ground oil line to comply with home insurance requirements.

Is my oil tank in compliance with industry standards? 2017-12-18T13:47:10+00:00

The main concern that customers have regarding their oil tank:

  • Is my oil tank in compliance with industry standards?
  • What are the standards for an oil tank?

Prevention is the best way to avoid an eventual oil leak from an oil tank or from the oil line that runs from the tank to the oil heating equipment (furnace, boiler or oil-fired water heater).

Here are the items to check:

  • An oil tank that is over 20 years old should be replaced. Since the late 1990’s, the age (year) of the tank is disclosed on the identification plaque
  • No identification plaque indicates that the oil tank is over 20 years old
  • An oil tank installed outdoors presents a higher risk of a leak as it is exposed to temperature variations with freezing and thawing cycles
  • The presence of humid areas or sweating at the base (underneath) is a sign of an eventual problem
  • A persistent smell of heating oil indicates an oil leak is on the horizon
  • Signs of corrosion is also an imminent sign of an oil leak
  • An oil tank left empty during summer season leads to humidity and corrosion build up inside the tank. It is recommended to fill up the oil tank in the spring to avoid this scenario. It is also important to mention that in case of a claim for an oil tank leak; most home insurance companies will not insure homes with indoor oil tanks that are older than 20 years or outdoor tanks older than 10 years, unless it is a fiberglass tank.

Please take note that the heating oil industry urges customers to be proactive in replacing their oil tank to avoid potential leaks that could lead to expensive decontamination costs. Norco has the right to refuse an oil delivery to a tank that presents a risk. In that context, we will propose oil tank replacement options.

For more information, contact us at 514 486-9000 or by email at info@leshuilesnorco.com

Please consult the following link (available in French only) for the industry standards regarding oil tanks: http://www.cmmtq.org/docs/Documents/Actalitesenbref/Guide-des-reservoirs-residentiels-au-mazout.pdf

How to reduce your heating oil consumption? 2017-08-22T15:45:35+00:00

The annual maintenance of your heating system is the best way to reduce your heating cost and will optimize efficiency and safe operation. By applying to a protection plan which includes an annual cleaning and tune-up of your heating system, you have the perfect solution.

How does Norco manage automatic oil deliveries? 2017-12-15T10:07:41+00:00

We use an advanced computerized system that allows us to establish the frequency of your deliveries according to the outside temperature by degree-day accumulation. Our trucks are connected directed with this system and are notified as soon as your oil supply is low and you automatically receive a delivery. This reliable system monitors your consumption, even if your oil heating equipment functions with dual energy (including heat pumps) or if you use an oil-fired water heater.

How to proceed when the heating system is not functioning properly? 2017-08-24T20:16:44+00:00
  1. Set thermostat to 30°C (85°F)
  2. Ensure that the burner switch is in the “ON” position
  3. Check electrical circuit breaker or fuses for the furnace
  4. Check the heating oil level on the oil tank gauge

If your system still does not work, DO NOT REPEAT these steps, CONTACT US IMMEDIATELY at 514 486-9000.