FAQ

HOW TO PROCEED WHEN THE HEATING SYSTEM IS NOT FUNCTIONING PROPERLY

1. Set thermostat to 30°C (85°F) 2. Ensure that the burner switch is in the “on” position 3. Check electrical circuit breaker or fuses 4. Press the red “reset” button ONCE ONLY to restart burner 5. Check the heating oil level on the oil tank gauge

If your system still does not work, DO NOT REPEAT these steps, Contact us immediately at 514 486-9000.

HOW TO REDUCE HEATING OIL CONSUMPTION

The best way is to have your furnace serviced with an annual cleaning and tune-up. Insuring your heating system with Norco’s protection plan will provide normal, efficient and safe operation. Yearly servicing of an oil burning heating system is required by the Installation code for oil burning equipment (B139).

HOW DOES NORCO MANAGE AUTOMATIC OIL DELIVERIES

Our experienced drivers will make sure that your deliveries are on time. We offer you the most advanced automatic delivery system available, allowing us to calculate your oil consumption based on the outside temperature using the degree-days method. Our delivery trucks are linked to this system and are informed when your supply is low. You will automatically receive a fill-up, even in the case of homes heating with dual energy (including heat pumps) or using oil-fired water heaters.

SHOULD THE OIL TANK BE INSPECTED

Yes, which is why Norco’s furnace protection plan includes the inspection of the oil tank. It is a preventive measure to minimize the risk of an oil leak. If it is found that the tank exhibits potential contamination, we will ensure prompt replacement options to make sure that your oil tank is safe and in compliance with all home insurance requirements.

HOW TO BENEFIT FROM HYDRO-QUÉBEC’S DUAL ENERGY PROGRAM

A conversion of your heating system to dual energy can dramatically reduce your heating costs. Dual energy uses both electricity and oil to heat your home. When the outside temperature is colder than -12°C it uses oil, otherwise it uses electricity. It is the best of both worlds. The system selects the most economical energy source. Norco has been accredited by Hydro-Québec for dual energy conversions for over 20 years. Our team of qualified heating consultants and technicians is only one phone call away. We will help you choose the best solution for your specific heating requirements. Furthermore, dual energy customers are eligible for the Hydro-Québec dual energy preferential DT rate.

DOES NORCO OFFER ELECTRIC CONVERSIONS

Yes, Norco offers you the possibility of converting your existing heating system from oil to electricity. Our team of experienced master electricians certified by the CMEQ (Québec Corporation of master electricians) has the expertise to upgrade the electrical capacity of your property to accommodate an electric conversion. Our all-inclusive conversion service applies to all central forced-air and hot water radiator heating systems. Receive financial assistance with the Heating with Green Power program: http://www.efficaciteenergetique.mrnf.gouv.qc.ca/en/my-home/chauffez-vert/ and a tax credit under the RénoVert program: http://www.revenuquebec.ca/en/citoyen/credits/renovert/determination-credit.aspx
Note: Not applicable to homes converting to electric baseboards.

WHY CHOOSE NORCO OVER OTHER HEATING OIL SUPPLIERS

• Personalized service as a cornerstone of our business • Superior quality service according to the highest industry standards • High degree of competence of our team providing unmatched service to our customers • 60 years of experience in the heating oil industry • Automatic oil deliveries providing peace of mind • Competitive rates • AIR MILES® reward miles for all heating oil purchases • All services under one roof: heating (oil, dual energy, and electric conversion) and air conditioning (central, mural, and heat pumps) • A single call for all your home comfort needs. Free estimates available • Flexible payment terms including equalized monthly payment plans.